Contact us
Last updated 22 October 2026
We’re a small UK team and we read every message. We aim to reply within 5 working days.
Email us
Use email for help with your account, orders, payments, payouts and postage, privacy requests and complaints.
Reporting a listing or a person
The quickest way is in the app: tap Report this item on the listing, or use the ⋮ menu in a chat. This sends us everything we need to look into it.
Appealing a decision
Go to Profile → Account status, find the decision and tap Appeal this decision. You have 30 days.
Complaints
If you’re unhappy with Bagged, including how we’ve handled a report, please email us with:
- the email address on your Bagged account
- what happened, and links to any listing or chat it’s about
- what you’d like us to do
A person will look into it and reply. If your complaint is about how we use your information and you’re still unhappy, you can contact the Information Commissioner’s Office.
Who runs Bagged
Bagged is run by Carl Joseph Lee, a sole trader based in the UK. Our postal address is Bagged, Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool L1 0AH, United Kingdom.